September 7, 2010

National Institute of Standards and Technology (NIST) Technology Services

Challenge: Create and realize a 10-year vision to transform the customer service and product delivery arm of NIST into a web2.0-centric virtual "knowledge hub" that innovatively delivers products and services to external customers and stakeholders.

Results: To date, have worked closely with senior leadership, middle management, and Mars Team to craft NIST Technology Services Vision 2017, engage all staff, conduct a comprehensive knowledge asset inventory, benchmark world-class best practices, and launch several beta "hubs" to explore appropriate web2.0 strategies for NIST.

Services Provided: Strategic planning; market research; leadership and team coaching; stakeholder event design and facilitation; change management strategies; communications design and delivery; web2.0 strategy and content